Privacy Policy
Last updated: December 2025
1. Introduction
Welcome to Ollie's Kimchi ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ollieskimchi.co.uk and make purchases from us.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make a purchase on our website
- Create an account
- Subscribe to our newsletter
- Contact us with enquiries
- Participate in promotions or surveys
This information may include:
- Name and contact details (email, phone number, address)
- Payment information (processed securely by Shopify Payments/Stripe)
- Order history and preferences
- Communications with us
Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your enquiries and provide customer support
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and maintain security
- Comply with legal obligations
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand how you use our website
- Show relevant content
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
5. Data Sharing
We may share your information with:
- Service Providers: Including Shopify (e-commerce platform), payment processors, shipping carriers, and email service providers
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by PCI-compliant payment providers.
7. Your Rights (GDPR)
Under UK/EU data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at hello@ollieskimchi.co.uk
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are typically kept for 7 years for tax and legal purposes.
9. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@ollieskimchi.co.uk
- Address: London, United Kingdom